IMPORTANT NOTICE
Anti-Fraud Notice
Please stay vigilant against suspicious calls, messages, and fraudulent requests for personal or financial information.
English Version
Fraud prevention notice
Anti-Fraud Notice
Hello dear customer,
SING DR will never ask for your bank account details, credit card information, passwords, verification codes, or any other sensitive financial information by SMS, phone call, or any other means for any reason.
If you receive suspicious calls or text messages claiming to be from SING DR, please remain vigilant and do not follow instructions from unknown callers. If you have any doubts, please contact SING DR immediately or report the matter to the Police for verification.
When receiving unknown calls, please stay alert. Be aware that scammers may spoof phone numbers or pretend to be representatives from specific companies, banks, or government or judicial authorities. Please do not click on suspicious links, accept unknown social media friend requests, or trust messages from unfamiliar sources.
Common scam tactics include claims such as “repeated order placed”, “incorrect installment setup”, or other payment-related issues in order to gain your trust and trick you into performing online banking or ATM operations. If a matter involves your bank account, please contact your bank directly. If any caller asks you to operate your bank account, provide account details, passwords, or verification information, please refuse immediately to reduce the risk of fraud.
For better security, we also recommend that you change your password regularly, use a strong password with a mix of uppercase letters, lowercase letters, and numbers, and avoid entering account passwords on public computers or shared devices.
Customer Service Email
繁體中文版本
防詐騙提醒
防詐騙提醒
親愛的顧客您好：
SING DR 不會以任何名義或理由，透過短訊、電話或任何其他方式，向您索取銀行帳戶資料、信用卡資料、密碼、驗證碼或其他任何敏感財務資訊。
如您收到自稱由 SING DR 發出的可疑電話或短訊，請務必提高警覺，切勿輕信陌生來電或依照對方指示操作。如有任何懷疑，請第一時間聯絡 SING DR 客服查詢，或報警求證。
接獲不明來電時，請特別留意。騙徒有可能會偽造來電號碼，或冒充特定公司、銀行、政府部門或司法機構。請勿點擊不明連結、接受陌生社交平台邀請，或輕信來歷不明的短訊內容。
常見詐騙手法包括以 「重複下單」、「錯誤設定分期付款」 等理由取得顧客信任，然後要求您進行網上銀行操作或 ATM 操作。凡涉及銀行帳戶事宜，請直接聯絡相關銀行核實。如對方要求您操作帳戶、提供帳戶資料、密碼或驗證資訊，請直接拒絕，以減低受騙風險。
為保障帳戶安全，我們亦建議您定期更改密碼，使用包含英文大寫字母、小寫字母及數字的高強度密碼，並避免在公用電腦或共用裝置上輸入帳戶密碼，以提升資訊安全。
SING DR 客服電郵
